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Terms and Conditions

Thank you for visiting

The terms and conditions, govern your use of the site and purchase of goods from the site.

Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our  Privacy policy.



All prices on the website displayed in (£) Pounds Sterling, and exclude the cost of delivery.

Payment for all orders (including those placed from outside the UK) are made in Pounds Sterling £.

All goods remain the property of Jewellery by Emma Roy until payment is received in full.

Although I try to ensure all  prices displayed accurate, errors may sometimes occur. If I do discover an error in the price of an item you have ordered I will contact you as soon as possible.


I make each piece of jewellery to order, therefore delivery times may vary. My  delivery time scale is normally between 7-10 working days (Monday-Friday) from ordering.

 Please note that on periods of high demand* ( such as Christmas and Mother's day) , the usual 7-10 working day delivery times referred may be extended to 16 working days. If this should be the case I will notify you upon ordering. Changes to delivery time scales during high demand periods will also be clearly stated on my website.

 If you require a piece of jewellery by a particular date (e.g. a birthday or anniversary), please do get in touch with me as soon as possible after placing your order.

Unless we agree by email to deliver goods by a special date, we cannot accept liability if the goods do not arrive within the delivery times stated below.

If you have any queries about your delivery please contact me by email:

*Christmas Orders

Please note that November and December are very busy periods,  the usual 7-10  working days delivery times referred to may be extended to 16 working  days. I will notify you of changes to delivery times , and  will clearly display my  last posting dates, to be sure of delivery in time for Christmas.


I have two options for delivery to addresses in the UK:

Special Delivery: Royal Mail Special Delivery (insured) – £6.95  (Recommended)

As per royal Mail this includes:

  • Compensation for loss or damage of your package up to £500

  • Guaranteed next day delivery before 1.00pm (excluding weekends)

  • Signature taken at destination

For the safe delivery of your beautiful new piece of jewellery, and for your own peace of mind I would strongly recommend that you choose the Royal Mail Special Delivery, As this includes a compensation service, in the unlikely event that your items go missing in the post.

Standard Delivery: Royal Mail 1st Class Recorded (uninsured) – £3.90.

  • This is an uninsured service without compensation for loss or damage

  • Next working day delivery for most 1st Class Recorded items, although this is not guaranteed as per the information on the Royal Mail website

  • Signature taken at destination


If you do decide to choose the standard  delivery option, by First Class Recorded Delivery (a signed for only service) please note that your jewellery items are NOT insured by Royal Mail, should they go missing in the post.

Jewellery By Emma Roy is NOT liable for the replacement or refund of any lost or damaged goods where proof of postage exists. Nor can I be held accountable  for  the loss of  jewellery if   ordered using the  standard delivery option, where the customer has chosen NOT to insure the package using the recommend delivery option of  Royal Mail Special Delivery

For further details of Royal mails shipping terms and conditions can be found on




I hope you love your new piece of jewellery, as much as I loved making it for you, However if it is not exactly what you had in mind please do get in touch with me as soon as possible , via my email address

For Items that are not personalised I offer a 7 day return policy. You may return your order to me for a full refund or exchange within 7 days of receipt, in the original packaging. Customers are politely asked to please email me before returning an item , in order for me to provide you with a postal address for returning the item.


Please Note: Personalised, and bespoke order items are non returnable unless deemed faulty. 

In the unlikely event of a breakage due to workmanship, a full refund or exchange will be offered within 7 days of receipt of the returned goods. Otherwise the item will be repaired, free of charge, and returned within 14 days. Items damaged through misuse, neglect, accident, or by ‘normal’ wear and tear and made-to-order items cannot be returned, refunded or exchanged.

 Please note: You are responsible for both the postage and the goods when returning items. Jewellery by Emma Roy cannot be held responsible for any damages or losses incurred by Royal Mail service and therefore cannot refund any items that are not received or received damaged. It is therefore recommended that you send returns by Royal Mail Special Delivery (Insured) and in the original packaging.

In the case of losses or damage incurred by Royal Mail when returning items to us, it will the responsibility of the customer to make a claim to Royal Mail.


Disclaimer & Liability

I do my upmost to ensure that all descriptions stated on my website are accurate and provide a general description of the nature of the goods. Please note that due to different screen resolutions and due to the uniqueness of each and every individual gemstones, their colours may vary slightly from the ones displayed on the website,

Jewellery by Emma Roy reserves the right to remove any items listed in the website from sale, to change designs, technical specifications or alter prices without prior notice.

The site may contain direct links or hyperlinks to websites that are maintained by third parties. When utilising such a link, you are leaving our site; therefore, Jewellery by Emma Roy has no control over, does not endorse, and rejects firmly all and any liability and is not liable for damages and costs incurred by the user, the quality, operation, reliability, compliance with laws, ethics, business practices, nor content of such third party websites, or for any product or service advertised or provided therein.

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